Return & Refund Policy

If you need to cancel, return, or request a refund, please review the policy below.

Order Cancellations

To cancel an order, please contact us at [email protected] or call (888) 503-0618 within 24 hours of placing your order.
If the order has already shipped, a transaction or restocking fee may apply depending on the payment method.
Cancellation requests are processed during business days and business hours only. To avoid delays, please submit requests promptly within these times.

If your product is defective due to a CADPXS issue, you are eligible for a full refund or replacement within 30 days of purchase.
CADPXS will cover all shipping costs for approved defective returns.
Returned products will undergo an inspection to verify the reported issue.

If you wish to return a product due to a mistaken purchase or because you no longer need the item, the product must be unopened and unused.
Opened items are not eligible for return unless confirmed defective.
For non-defective returns, the customer is responsible for return shipping costs and a 20% restocking fee.
Any damage caused while the product is in your possession or during return transit may reduce or void your refund.
CADPXS reserves the right to decline return requests in specific cases.

Once your return is approved, refunds are automatically issued to your original payment method.
Please allow up to 5 business days for the refund to appear in your account.

If your refund does not appear within 5 business days, please first check with your bank or card provider, as processing times may vary.
If your original payment method is no longer active (e.g., lost or canceled card), please contact your bank to redirect the funds.
If you’ve confirmed with your bank and still haven’t received the refund, contact CADPXS Customer Service at [email protected] for further assistance.